801-899-3960

Customer Service

Shipping & Delivery
Shipping and delivery is provided by the United States Postal Service. We utilize the USPS'  flat rate shipping to help keep shipping costs low for our customers. Each shipment is packaged to ensure the safe delivery all of the items ordered. Processed orders will be sent a delivery confirmation number by email to track progress of the order from pickup to delivery in your mailbox or your doorstep. In some cases, we may utilize other shipping providers based on the order size or number of items being shipped. Mountain West Brass LLC is not responsible for lost or stolen items.
Privacy & Security
Mountain West Brass LLC is committed to protecting your privacy. All of the information we collect is anonymous in accordance with our Privacy Policy or unless provided to us by you, the user. We are also committed to the security of your personal information. We take suitable physical, electronic and managerial procedures to safeguard and protect the information we collect from users.
Returns & Replacements
Mountain West Brass LLC wants each customer to be satisfied with every item ordered and to make us your only source for once fired ammunition brass. If you are not happy with your purchase, please contact us via email or by phone Monday - Friday, 9am to 5pm MST to discuss an exchange or refund. Some items we will not return, but those items will be clearly marked on our website as "Unreturnable" or "All Sales Final". Customers will be responsible for all shipping costs on any returned item(s). We will issue a refund or ship a replacement item(s) only after the returned item(s) have been received by us. If an item arrives damaged, we will gladly replace it for you or issue a refund once the item(s) have been received by us. Please contact us by email or by phone Monday - Friday, 9am to 5pm MST to discuss the condition of the damaged Item(s). We reserve the right to determine if a refund or exchange of the damaged item(s) will be completed due to current stock or availability of an item.
Ordering
Our website offers a one page checkout for our customer's convenience. This allows the user to view the progress of their order completion as they complete each step toward placing, paying for and final review of the order. Before completion, users can review their billing and shipping address(es), payment information, the item(s) and quantity ordered of each for accuracy.
Payment, Pricing & Promotions
Mountain West Brass LLC only accepts online payment via credit or debit card and Paypal; no COD (cash on delivery) orders will be accepted. We accept credit and debit cards from American Express, Discover Card, Visa and MasterCard. If you have an exisitng Paypal account, you can pay with any Paypal verified payment method through your Paypal account. If you do not have a Paypal account, you can sign up for a Paypal account at checkout, but it is NOT REQUIRED to pay on our site. Pricing is subject to change at any time and is only guaranteed once an item is ordered. Refunds or adjustments to pricing will not be made. We may run promotions at any time and we reserve the right to cancel them without notice.
Viewing Orders
Order statuses can be viewed in our system from customer completion to shipment. Email messages will be sent to provide order confirmation, order cancellation or modification, payment processing and shipment. Once your order is processed (paid for and ready for shipment) an email will be sent providing a shipment tracking number. Once a shipment leaves our facility, customers can view delivery progress and delivery status via the shipping provider's website using the provided tracking number. If you need to make a change to your order, please contact us immediately by phone Monday - Friday, 9am to 5pm MST. Mountain West Brass LLC will not refund shipping costs or be responsible for incorrectly placed orders once an order has shipped.
Updating Account Information
Mountain West Brass users can create an account to help manage their information and make regular ordering more efficient. Registered account users can manage their contact information, shipping and billing address(es), payment information and view past order history. If you need assistance resetting or accessing your account, please use our automated tools first before contacting us directly as most problems can easily be fixed this way. If you cannot access your account and you have exhausted the automated tools, please feel free to contact us by phone Monday - Friday, 9am to 5pm MST or by email. If you contact us to help access your account, please have your information available to verify your identity.